FAQs

Frequently Asked Questions (FAQs)

1. What currency are your prices listed in?

All prices on our website are shown in USD (United States Dollars).

2. When will my order ship?

We aim to process and ship all orders as quickly as possible.

  • Production/processing time: 1–3 business days

  • Estimated delivery time: 7–15 business days depending on your location

  • Tracking updates: Tracking numbers are typically updated within 3–5 business days after shipping.

If you haven’t received your tracking number after 7 business days, please email us at support@space-seek.com.

3. Can I return my order if I’m not satisfied or if there’s an issue?

Yes! We offer a 100% satisfaction guarantee on damaged or defective products.

  • You may return the product within 30 days of delivery for a full refund.

  • Returns must be shipped at your expense and include your name and order number.

  • Refunds are issued after we receive and inspect the returned item.

📌 Note: If your package is still in transit, please wait for it to arrive before requesting a return.

4. Can I cancel my order?

Yes, as long as the item hasn’t shipped yet.

  • Orders can be canceled without penalty before shipping.

  • If your order has already been dispatched, you may return it once it arrives.

To cancel, please contact us as soon as possible at support@space-seek.com.

5. What if I entered the wrong shipping address?

Please double-check your order confirmation email.

  • If the address is incorrect, notify us within 24 hours by replying to the email or contacting support@space-seek.com.

  • We’ll do our best to correct it before shipment.
    ⚠️ Unfortunately, we cannot refund orders with incorrect addresses submitted after 24 hours.

6. How long does shipping take?

We ship worldwide from multiple fulfillment centers. Average shipping times:

  • USA, Canada, UK, Europe: 7–15 business days

  • Other regions: May vary depending on local carriers

7. I still have a question. Can I get more help?

Absolutely! We’re here to help.

Please email us at support@space-seek.com with your question.
To help us respond faster, please include your order number and describe your issue clearly.